Frequently Asked Questions

MaterialXYZ provides professional software tools for casting companies. Our platform streamlines the quoting process with AI-powered STL analysis, automated pricing, and custom-branded client portals. We help casting companies deliver exceptional client experiences with our comprehensive platform.

We serve a wide range of casting companies including:

• Jewelry casting companies
• Industrial casting operations
• Metal casting foundries
• Precision casting manufacturers
• Investment casting specialists

Our platform is designed to scale from small studios to large manufacturing operations.

Pricing depends on several factors:

• Number of team members
• Monthly quote volume
• Features and integrations needed
• Custom branding requirements

We offer transparent pricing starting at $199/month. For complex enterprise needs, we provide custom pricing. Subscribe to see the value for your business.

We support the following 3D file formats:

• STL (.stl) - Most common for casting
• OBJ (.obj) - Wavefront format
• STEP (.step, .stp) - Engineering format
• IGES (.iges, .igs) - CAD format

Our AI-powered analysis works best with watertight (manifold) STL files. We'll automatically validate your files and provide feedback on any issues.

Our AI pricing system analyzes your 3D models to provide accurate quotes:

• Calculates volume and weight automatically
• Analyzes geometry complexity
• Considers material requirements
• Factors in production time estimates
• Updates with current material prices

The system learns from your historical data to improve accuracy over time. You can always adjust quotes manually before sending to clients.

Yes! Our client portal is fully customizable:

• Your company logo and branding
• Custom color schemes
• Your own domain (Professional plan+)
• Custom messaging and instructions
• Tailored upload requirements

This creates a seamless, professional experience that looks like it's part of your own website.

Getting started is simple:

1. Subscribe today
2. Complete your company profile
3. Upload your logo and customize branding
4. Set up your pricing profiles
5. Test with sample STL files
6. Share your client portal link

Our onboarding team will guide you through each step and provide training to ensure you get the most from the platform.

Yes, we provide comprehensive support:

• Free onboarding and training sessions
• Video tutorials and documentation
• Email and chat support
• Priority support for Professional+ plans
• Regular webinars and best practices

We're committed to your success and will help you maximize the value of our platform.

We offer several integration options:

• REST API for custom integrations
• Webhook notifications
• CSV/Excel export capabilities
• Zapier connections
• Custom integrations (Enterprise)

Our API documentation is available for developers, and our team can help with custom integration projects.