1. What services does Material XYZ offer?

We specialize in lost wax casting services. We take your provided designs and cast them in the material you select during the order process. We do not create jewelry or make design changes.

2. Can I request changes to my design after placing an order?

No, we do not make any changes to the designs. We cast exactly what you provide us, so please ensure your design is final and accurate before submission.

3. How long does the casting process take?

The typical production time for casting is 1-2 weeks, depending on the complexity of the design and the selected material.

4. Do you offer refunds or returns?

No, all sales are final. Due to the custom nature of our casting services, we do not offer refunds or accept returns. Please confirm all details carefully before placing your order.

5. What materials do you work with?

We cast in a variety of materials, including gold, silver, platinum, and other metals. You can select your desired material during the order process.

6. Do you ship internationally?

No, we currently only ship within the United States.

7. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods. Full payment is required to begin the casting process.

8. Can you help me design my jewelry?

No, we do not offer design services. You must provide your final design ready for casting. We strictly provide casting services.

9. How do I get started with a casting order?

Contact us at support@materialxyz.com or use the inquiry form on our website. Submit your design and select the material for casting to begin the process.

Have more questions?

If you didn’t find the answer you were looking for, feel free to reach out to us at support@materialxyz.com. We’re here to help!